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Majic Personalisation

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Returns

Returns

RETURNS   --  Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.   To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  

Non-returnable items: * Gift cards * Personalised Goods To complete your return, we require a receipt or proof of purchase.   Please do not send your purchase back to Majic Personalisation without written consent by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. explaining the issues once agreed an amicable correction can be made. There are certain situations where only partial refunds are granted: (if applicable) * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 30 days after delivery  

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.  

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..  

Sale items (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.  

Exchanges (if applicable) We only replace items if they are defective or damaged. 

If you need to exchange it for the same item, send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. and send your item to 5 Jinan Road, Huntingdale, WA, 6110, Australia once approved.  

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.  

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.   Shipping Once approved to return your product, you should mail your product to 5 Jinan Road, Huntingdale, WA, 6110, Australia.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  

Depending on where you live, the time it may take for your exchanged product to reach you may vary.    

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

The Legal Stuff

Contact Information

Majic Personalisation

5 Jinan Road

Huntingdale

WA 6110

Ph 08 6496 0069

ABN: 15 615 405 886 

info@majicpersonalisation.com.au